Every business should always be looking for new, exciting ways to increase their business especially in these tough times. They are alot of factors to be considered when you take the bull by the horns (so to speak) and decide to renovate your business and your business state of mind.
Below are only a few articles written by Ian Renton, the Managing Director for Australian Christmas Cards and Australian Credit Stationers. These articles are designed to help you discover new ways to help your business that, quite possibly, you hadn't thought of before.
One thing that is important to consider is your staff. Happy Staff = Happy Customers. That may sound a little crazy but it's true. Who are the first people that your customers speak to when they call? Your receptionist, your customer service team, your staff, etc. There is an article below dedicated to this subject.
Another factor is how your business handles complaints. Did you ever consider that you could start a phone call with an angry customer with a complaint and end up having a customer for life, just by handling the complaint properly? There is an article below dedicated to this subject.